Terms and conditions
These General Terms and Conditions apply to visitors to www.laurindamoutinho.com as well as to any commercial transaction made through the Online Shop available at the same address.
The navigation in the site, as well as the purchase of any product in the Online store, implies the acceptance of the present General Conditions of Hiring and Use by the User and the Client.
Laurinda Moutinho reserves the right to change these conditions of use and contracting without prior notice, and any changes published on the site www.laurindamoutinho.com
THE ONLINE SHOP Laurinda Moutinho
The Site www.laurindamoutinho.com is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the site www.laurindamoutinho.com without prior written permission is prohibited for purposes other than strictly personal use.
Laurinda Moutinho reserves the right to modify at any time the information and commercial offers presented on – products, prices, promotions, commercial conditions of services and others
The use of the domain Laurinda Moutinho for abusive purposes, and without prior authorization, may be susceptible of recourse to the competent legal means by Laurinda Moutinho. In the event that you find other sites, links that allow you access to www.laurindamoutinho.com, we inform that Laurinda Moutinho does not have any responsibility on the origin of the page and their respective contents inserted therein.
ERRORS AND INCORRECT INFORMATION
We make every effort to ensure that the information presented is free of typographical errors and whenever these occur, we will proceed as soon as possible to correct them. In case the information presented does not correspond to the characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in accordance with applicable legal terms.
IMAGES AND PHOTOGRAPHS
The photographs presented on the website are merely illustrative. We recommend that you consult the product in detail for a correct information about its characteristics
PRICES AND STOCKS
Prices and product specifications are subject to change without notice.
Any of our Jewels are 1/1 unique pieces.
The prices of the published pieces are included in the current VAT rate.
INTELLECTUAL AND INDUSTRIAL PROPERTY
All texts, illustrations, works and images reproduced or represented on the site www.laurindamoutinho.com are reserved and protected under the copyright and intellectual property rights, worldwide. Accordingly and under the terms of the Intellectual Property Code, use for private purposes is permitted only subject to contrary provisions including more restrictive provisions contained in that code. Any plagiarism or total or partial representation of the site www.laurindamoutinho.com of all or part of the elements included in it is strictly prohibited.
Laurinda Moutinho, declines all responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the Inherent Authorities the import conditions, as well as, Customs Fees and other Taxes or similar that may vary according to the Law in force in the Country of destination.
Laurinda Moutinho is not responsible for any damages to the parcels, if the buyer or his representative at the time of receipt and in the presence of the professional that does the delivery does not verify that there is damages in the same and if it does not make in the Guide of It gives the corresponding reservation record where the damages are recorded.
CUSTOMERS AND USERS – OBLIGATIONS
The Customer and the User must comply with these general conditions and respect them. They undertake in particular to fulfill the following obligations:
Do not use fake identities;
To provide personal data and correct addresses so that Laurinda Moutinho can properly process the sending of the orders;
Laurinda Moutinho declines any responsibility for possible delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer.
The Client is responsible for the veracity of the data communicated to Laurinda Moutinho and undertakes to immediately insert into her Laurinda Moutinho registration account, any changes thereto.
Cookies are small text files sent by the websites you visit that are stored on your computer. They are widely used for the operation of websites, or to increase their efficiency, as well as to provide information to site owners.
The validation of the purchase order assumes that the Customer has taken cognizance of and accepts the General Terms and Conditions of Use and Contracting of the website www.laurindamoutinho.com. The data recorded by Laurinda Moutinho constitute proof of the set of transactions made with the Client. It is the responsibility of Laurinda Moutinho to file the electronic document in which the contract is formalized and to keep it accessible.
As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct you can ask for it to be changed immediately.
AVAILABILITY OF PRODUCTS
Laurinda Moutinho only processes an order made by a customer after confirming the respective payment, so it is not possible to guarantee the availability of the articles until the beginning of said processing. At the estimated time for shipment plus the time of transport depends on the carrier you choose and the destination of your order.
Laurinda Moutinho only dispatches on weekdays. In this way, neither weekends nor holidays are counted towards estimated delivery of orders, in any case, the estimated delivery dates are indicative only.
Any delay in the dispatch of articles, compared to the estimated dates presented, does not confer the right to compensation.
CANCELLATIONS OF ORDERS
Applicable in purchases made at www.laurindamoutinho.com.
The Customer may cancel his order at any time until delivery of the same, with the right to reimbursement of all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise his right of free resolution under the terms legally provided and indicated below.
Failure to pay the order within 2 (two) days after the date it was made implies the automatic cancellation of the same.
The images shown on www.laurindamoutinho.com are independent of the physical stores, both price and stock level. All promotional campaigns are unique to online marketing.
In accordance with the provisions of Law 7/2004 of 7 January on electronic commerce, www.laurindamoutinho.com reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction of Laurinda Moutinho’s computers or a case The contractual proposal becomes deformed to its destination and that the error concerns an essential element of the contract.
Following a Good Customer Satisfaction Policy, and under applicable legal terms, Laurinda Moutinho makes it possible to exchange or return (contract resolution) of articles, within 14 days from the date of receipt by the Client, without payment of Compensation and without having to state the reason.
For this purpose, the Customer must communicate its intention in writing, by e-mail or letter to the Customer Support www.laurindamoutinho.com. Items must be returned within 14 days of receipt accompanied by invoice. In case of early termination of the contract, the customer will be responsible for the costs of the return (Decree-Law no. 24/2014).
If you wish to exchange or return articles, you can contact Customer Support via the routes described above and you will be provided with all information about the exchange / return process. In no case send the articles without a pre-contact.
The return and exchange of articles must comply with the following conditions:
Refund of the articles in good condition, with complete original packaging and accompanied by the corresponding invoice;
We do not accept exchanges of personalized articles according to specific guidelines of the Client.
We do not accept exchanges or returns if the packaging is damaged (except with reservation of damage) or if the articles have marks of use.
All items will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return.
If you choose to return the value we inform you the following:
The refund will be made by the same means of payment. In case of payment by Multibanco or bank transfer, we request that you provide us with an IBAN so that we can make the return in a faster way.
The return will only be made after the verification of the state of the product.
Laurinda Moutinho reserves the right not to accept articles that do not fulfill these conditions.
All of our parts are covered by a 2 year Legal warranty.
Should the product purchased prove to be defective, it must notify the Customer Support www.laurindamoutinho.com, informing the number of its order and the description of the same, receiving indications of the procedures to be carried out.
Upon receipt of the article, Laurinda Moutinho will perform a technical inspection and if we prove any lack of conformity, the article will be replaced.
If the respective technical inspection detects signs of misuse, and / or any situation that has caused the item to become unwarrantable (eg dropping, humidity, perfumes, detergent spillage or abrasive products, etc.), you will be contacted to be informed of such report.
In the case of goods outside the legal guarantee period, Laurinda Moutinho also provides technical assistance, so you can inform yourself and send us the defective articles, in order for the articles to be analyzed by the Technical Service that will issue an opinion and its budget Of repair. The repair will only begin after Customer’s acceptance of the budget.
All purchases made on www.laurindamoutinho.com are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent Portuguese Court
In the event that our client is outside Continental Portugal, we inform that any judicial proceeding must be sent to the Portuguese Courts.
It is a privilege for Laurinda Moutinho to receive your visit on this website and to show interest in our Jewelry in our online store. We take the protection of your personal data very seriously and would like you to feel at ease during your visit to our online store. The protection of your privacy in the processing of personal data is an extremely important point for us and we do not neglect it in our business processes. The personal data collected during your visit are processed in accordance with the legal data protection provisions in Portugal.
LIFT AND PROCESS PERSONAL DATA
When you visit our online store our web servers store the IP address assigned to you by your Internet service provider, the web page from which you visit, the Web pages you visit on our website, and the Date and duration of the visit. Only data relating to the person that has been provided by the person himself, eg. In the context of an online purchase.
USING AND SUBMITTING PERSONAL DATA AND SPECIFIC USE
Laurinda Moutinho uses your personal data for order processing, customer management, product inquiries and for marketing only to the required extent.
The transmission of personal data to institutions and governmental authorities is done only within the scope of mandatory national legal requirements. Our employees are required to maintain confidentiality.
OPPORTUNITY OF CHOICE
We would like to use your data to inform you about our products and, if applicable, to ask you questions about this. Participation in these initiatives is of free will. If you do not agree, you can contact us at any time to block the data.
Laurinda Moutinho implements a technical and organizational security measure to protect against the manipulation, loss, destruction and access by unauthorized persons the data granted by you and administered by us. Our security measures are constantly optimized according to the latest technological advances
RIGHT TO INFORMATION
Upon request, Laurinda Moutinho informs you promptly and in writing, in accordance with current legislation, if and what personal data about you have been filed by us. If you are registered as a user, we also offer you the possibility to verify the data and, if necessary, to change or delete them. If, despite our efforts to keep the data correct and current, there is incorrect information, we will correct it upon your request. If there is any doubt regarding the processing of your personal data, you can consult us as well as in case of requests for information, suggestions and complaints.
- CAN I PAY FOR ATM?
Yes, you can make payments using a debit or credit card at a Multibanco terminal, or through your HomeBanking page, this after our services send you the Entity and Reference number for payment.
- IS IT SAFE TO USE MY CREDIT CARD?
Yes, at Paypal it is safe to use your credit card. Laurinda Moutinho allows you to pay for your orders to be made in various ways, and credit card is one of these possibilities.
- WHAT OTHER TYPES OF PAYMENT DO YOU OFFER?
In addition to Multibanco and Paypal, which allows secure payment with debit and credit cards, you can also pay for your order by bank transfer.
- I PAY MY ORDER NOW, NOW?
Once your payment is confirmed, the status of your order changes from “Awaiting Payment” to “In Process” and you will receive an email informing you of that change. This is also the time when we started preparing your order to send it to the carrier.
- HOW DO I KNOW MY ORDER HAS BEEN DISPATCHED?
Once paid and processed, your order will be delivered to the carrier who will try to deliver it to the address you have indicated to us. Once delivered to the carrier, the status of your order changes from “In Process” to “Sent to Customer” and you will receive an email with that note. From the information of this email you can follow the location of our carrier with your order.
- I DID NOT RECEIVE MY ORDER. BECAUSE?
You should first confirm that the payment has already been made. Then you should check with the carrier the status of your order by entering the code you followed in the email of the confirmation of your order. If you have any questions about the payment or the current status of your order you can contact us.
- THE PRICE PRESENTED INCLUDES VAT?
Yes, the price displayed in our online store is always the final value, and VAT is included at the legal rate in force in all parts of our online store, as well as the cost of shipping.